Terms & conditions


The present general conditions of sale shall apply between the company WHEELERS FACTORY with a capital of 275 000 € registered in the register of trade and companies in CLERMONT-FERRAND under the number 869 200 642 00039 .

Here in after referred to as «society»
Any person making a purchase via the website www.exklusiv-rideinstyle.com
Here in after referred to as “the purchaser”.

These conditions aim to define the terms of sale to distance between the company and the buyer of the order for payment and delivery. They regulate all the steps necessary to the placing of the order and track this order between the contracting parties.
The execution of a command on the www.exklusiv-rideinstyle.com.com published by the company WHEELERS FACTORY Site implies acceptance without reserve the provisions of these terms and conditions. The buyer declares to be at least 18 years of age and have the legal capacity or have parental permission to place an order on the Site.


The products offered for sale by the company are listed on the Site on the day of the consultation of the Site by the buyer. The products are offered for sale within the limit of stocks available. Error on the availability of a product ordered, the company informs the buyer by e-mail as soon as possible. The buyer will be able to replace the product with another quality and equivalent price or to cancel the order.

The products offered for sale are described and presented with the greatest possible accuracy. In case of error or omission in this presentation, the company’s liability could be engaged. The photographs and texts illustrating the products have only an indicative value and do not enter the contractual field.


The prices displayed on the Site are indicated in euros inclusive of all taxes, including VAT, excluding participation in shipping costs and order processing costs.
If the VAT rate should be modified, these changes could be passed on to the prices of items without affecting the user about previously.


EXKLUSIV accepts the following methods of payment: Debit card, Visa, MasterCard and PayPal.

To regard the credit card payment online, only cards with the “CB” logo, cards bearing the mark ‘VISA’, ‘EUROCARD’ or ‘MASTERCARD’ accepted in France, or even cards issued within the framework of international networks, approved by the Group of interest economic (GIE) Cartes Bancaires are accepted.

The validation of the order by using the number of the credit card and expiration date is worth mandate to pay the price of said order.

All the payment and transaction systems are secure and approved with the highest security standards used by Visa/Mastercard in terms of processing credit card data.

You can choose to pay with Paypal, either with your personal Paypal account or directly by card without creating an account. Paypal is the leading online micropayment system, recognized all over the world for its reliability and security.

The society accepts specific local payment methods, which will be proposed to the CUSTOMER on payment but does not accept payment by cheque or bank transfer.

Confidential data by the means of payment are not accessible by the company, but managed directly by the security service.
In accordance with the legislation in force on January 1, 2013, of article L.441 – 6 of the French commercial code, will be payable compensation calculated on the basis of three times the legal interest rate in force as well as a lump sum indemnity for recovery of 40 euros costs.


Any order worth express and irrevocable acceptance by the buyer, the prices and descriptions of products available for sale, as well as of the present conditions.
After validation of the order, the company address to the purchaser a confirmation email to the email indicated during the command.



– Colissimo : Home delivery Free from 100€ of purchase (6.90€ below that amount) You’ll receive the parcel at your place within 2 or 3 working days following the shipment. Once your order is confirmed, you’ll receive a tracking link to follow your parcel.

– Mondial Relay : Free from 100€ of purchase (6.90€ below that amount) You’ll receive the parcel in your pick-up point within 2 or 3 working days following the shipment. Once your order is confirmed, you’ll receive a tracking link to follow your parcel.

When your parcel weighs under than 500 gr (spare parts, accessories), you will pay 6,90€ for home delivery in France and Europe + 10€ worldwide.


– Colissimo : Home Delivery at 12.90 € for every country of Europe. You’ll receive the parcel at your place within 4 or 7 working days following the shipment. Once your order is confirmed, you’ll receive a tracking link to follow your parcel.


– Colissimo : Home Delivery at 30 € for every country all ove the world. You’ll receive the parcel at your place within 4 or 10 working days following the shipment. Once your order is confirmed, you’ll receive a tracking link to follow your parcel.

I have not received my order…What can be done?

We encourage you to contact the postal carrier service in charge of the delivery of your order. They will be more apt in finding the whereabouts of your package.

If the postal carrier’s customer service is not able to find your package, we encourage you to contact the Bobbies customer service line to find a solution.

The ordered products are sent to the delivery address indicated by the buyer during the passage of the control.
TTC means participation in logistical preparation and shipping expenses. All deliveries are announced via e-mail.
The maximum delivery time is 15 days from the order of the product on the Site.
In the event of delay in the delivery of more than seven days, if it is not of a force majeure, the buyer has the possibility to cancel his order.
It will follow the refund of the order within 15 days.


In case of unavailability of the ordered product, the company shall inform the purchaser by sending an email to the email indicated when ordering.
Buyer shall have the right either to be delivered of a product quality and equivalent price, within the limit of stocks available, or to be paid the price of the order within thirty days of the payment of the order.
Delivery of the new product costs are borne by the company.


The buyer has a period of seven days as from the reception of the products or from the acceptance of the offer for the supply of services, to exercise its right of withdrawal without having to justify motives or to pay of penalties, with the exception, where appropriate, the cost of return.
If the period of seven days to expire a Saturday, a Sunday or a public holiday, it is extended until the first following working day.
In the event of exercise of the right of withdrawal, the company reimburses the purchaser of all of the amounts paid, as soon as possible and at the latest within thirty days of the date on which this right has been exercised.


You have received your items but the size or the shape doesn’t fit ? No worries, you can -within 15 days after you received your parcel- send us the products back.

Return fees at your charge in France and all over the world.

The return is on your own risk. The product needs to be returned in the original package and in perfect condition.

To return your items send it to the following address:


Exklusiv Helmets

3 Rue du petit clos – ZA Le Petit Clos

63100 Clermont-ferrand


In case the customer is not respecting these conditions, especially the return conditions, the company can not refund the client.

From the date of receipt of his order, the buyer has a period of ten days to return a product. After this period, the products delivered shall be deemed compliant and accepted by the client, and the company reserves the right to refuse the Exchange, credit or refund.


The company responds the defects of conformity existing when issuing the product. It addresses also the defects of conformity resulting from the packaging.
In the event of delivery of a non-compliant product or in the event of delivery of a product reveal a defect concealed, the
Company undertakes either to reimburse the buyer of the price of the product, or to exchange the product for another identical according to available stocks, or to Exchange him for product quality and equivalent price depending on stock availability.
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
The action resulting from latent defects must be brought by the buyer within a period of two years from the discovery of the defect.
These provisions are not exclusive of the right of withdrawal defined in article 8 hereof.
Are excluded from warranty the products modified, repaired, integrated or added by the buyer or any other person not authorized by the provider of such product or service.
The warranty will not play for apparent defects.
The warranty will not support products or services damaged during transport or improper use.
The liability of the company will not be able to be retained for breach contractual obligations by reason of a fortuitous event or force majeure, as defined by the jurisprudence.


The Company undertakes to respect the confidentiality of the personal data provided by the buyer on the Site and to treat them in accordance with the law Informatique et Libertés of 6 January 1978.
In accordance with the law Informatique et Libertés of 6 January 1978, the purchaser may exercise his right of access to the file, its right of opposition and its right of correction or deletion of the information concerning its request by e-mail to the address contact@exklusiv-rideinstyle.com by mail at the address WHEELERS FACTORY – 3 Rue du petit clos – 63100 CLERMONT-FERRAND.


All elements of the Site are protected by copyright, trademarks or patents.
They are the exclusive property of the company.


The present general conditions of sale are executed and interpreted in accordance with the french law.
In case of dispute, the buyer undertakes to contact the company in priority to attempt to resolve the amicably any dispute likely to intervene between the parties.
The absence of conciliation, the french courts will be only qualified.


The company reserves the right to adapt or modify at any time the present general conditions of sale. In case of modification, it will be applied to each order the general sales conditions in force on the day of the order.


Decree No. 2012 – 1115 of October 2, 2012, which enforces the Act, Act No. 2012-387 March 22, 2012
simplification of the right and to the alleviation of the administrative procedures, transposing the European directive no. 2011/7/EU February 16, 2011, on combating late payment in transactions provides that any professional situation of late payment is debtor to the creditor for a lump sum of €40 for collection costs, in addition to compensation for delay.

Last updated April 05, 2023.